To represent Tosyalı Holding and our group companies and the brands we own in a manner that doesn’t harm their reputation before the community, and to increase their reputation,
To tap into criticism and recommendations by keeping open channels of communication with stakeholders, and to ensure the continuation of positive relations,
To avoid personal feedback should sharing views with the public be necessary.
2. Compliance with the Law and Legal Proceedings
To adopt the principle of acting in accordance with all the laws, rules, and regulations in the countries in which we operate and will enter and with the International Agreements to which the Republic of Turkey is a party,
To manage, record, and report all business operations and accounting systems completely and appropriately and based on the law,
To ensure that the agreements made with third parties and institutions are in accordance with all subject laws, legislation, and ethical rules and are clear and understandable.
3. Customer Relations
To create value for customers, and to meet their requests and requirements at the highest level,
To provide quality products and services and follow stable policies,
To be professional and fair within the framework of the rules of courtesy in relations with customers,
To protect the personal information belonging to customers and their confidentiality in accordance with the relevant laws,
To not provide customers with misleading or incomplete information.
4. Supplier Relations
To meticulously and carefully select suppliers to work with; to determine that they have not engaged in any unethical or unlawful actions, to perform the necessary examinations and determinations in line with the relevant principles of application; and to encourage them to fulfill their legal obligations, to act with respect for human rights, and to behave in accordance with the principles of business morals and combatting corruption,
To make decisions in the selection of suppliers with objective criteria,
To comply with the rules of reasonable confidentiality and occupational safety requested in supplier inspections and visits.
5. Competitor and Competition Relations
To not make agreements or engage in compliant behaviors, in any capacity, that aim to prevent, erode, or restrict competition or that give rise or might give rise to this effect, directly or indirectly, with competitors or other persons or institutions, beyond the limitations that the law allows. To comply with the provisions of the Law on the Protection of Competition and the relevant legislation.
To not abuse, in situations where the company is single-handedly dominant in a certain market or is dominant together with other enterprises, this situation of dominance,
To not engage in meetings or the exchange of information aimed at identifying competitors and the conditions of the market and/or competition. To avoid any and all views or processes that may lead to the aforementioned situations or be characterized in this manner in associations, assemblies, chambers, professional unions, and similar meetings in which participation represents the Company and in other private or professional conferences and meetings. To have an employee notify his/her superior should he/she obtain confidential information belonging to competitors.
